Data protection and confidentiality

Some services on this website necessitate the collection of personal information from you. Any information collected from you will be stored securely and never passed on or sold to any third party. We are required to disclose how the information collected from you is stored and used in order to comply with international as well as domestic laws and regulations, including but not limited to the following:

  • The Privacy and Electronic Communications (EC Directive) Regulations 2003
  • The European General Data Protection Regulation (EU GDPR)
  • The United Kingdom Data Protection Act 2018

Use of cookies

We use cookies on our website. Cookies, among other things, help us improve your experience on our website and ensure that it performs as expected. Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device by websites that you visit. They can enhance your website experience, for example, by remembering your preference settings and tracking your usage so that it can be improved to meet your needs.

Websites must get your consent to send cookies to your computer or mobile device, unless the cookies are strictly necessary to provide services to you, as discussed in detail below. You can set your cookie preferences by clicking on the cookie manager icon on the bottom left corner of our website. Unless the cookie is one that is strictly necessary, you can withdraw your consent for the cookies at any time – even if you have previously consented. The table below explains what cookies we use on our website, why we use them, and whether they are strictly necessary or another type of cookie (e.g., "functionality" or "performance" cookies/tags). We also state in the table whether a cookie is a "persistent" or "session" cookie. The difference is that:

  • Persistent cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website.
  • Session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Some of the cookies listed below are those set by our website. However, we also place cookies which are not from LeVel's website (i.e., third party cookies).

Strictly necessary

Strictly necessary cookies are essential to enable you to receive a service on a website – e.g., cookies to operate online shopping baskets or to comply with laws and regulations for safeguarding your information. We would not be able to operate our website without using the "strictly necessary" cookies listed below.

Cookie Name Purpose Persistent/Session More information
Microsoft ASP Session Management ASP.NET_SessionId Used by the webserver to maintain state between page impressions in a given session Session https://support.microsoft.com/en-us/kb/899918
Microsoft ASP Authentication .ASPXAUTH Used to determine if the user has been authenticated Session https://msdn.microsoft.com/en-us/library/ee920427.aspx
Microsoft Anti Cross-Site Request Forgery (CSRF) __RequestVerificationToken Used to detect and block CSRF using the “user-specific tokens” technique. Session https://docs.microsoft.com/en-us/aspnet/core/security/anti-request-forgery?view=aspnetcore-2.1
Cookie Management CookieControl Cookie Control cookies. This cookie is set in order to remember the user's preferences in regards to cookies. Controlled by Vendor https://www.civicuk.com/
Addressy GCLB Contains information to properly validate addresses throughout the application. Controlled by vendor https://www.loqate.com/en-us/cookies/
Google Recaptcha NID, 1P_JAR, DGPC, _ga Used by Google Recaptcha Controlled by vendor https://policies.google.com/technologies/types?hl=en
ThreatMetrix thx_guid Used for Fraud and Threat Detection Controlled by vendor https://www.threatmetrix.com/
Incapsula incap_ses[sessionId], __utmvc, visid_incap_[sessionid], nlbi_[sessionId] Used to provide DDOS protection and server load balancing Controlled by vendor https://www.incapsula.com/ddos-protection-services.html

Analytics

Performance cookies collect information about how visitors use a website; for instance, which pages visitors go to most often and if they get error messages from web pages. These cookies/tags do not collect information that identifies a visitor. Any information collected by these cookies is anonymous. We only use such information to improve our website.

Cookie Name Purpose Persistent/Session More information
Google analytics __utmx __utmxx _ga _gat Used by Google Analytics Controlled by vendor https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
New Relic JSESSIONID, NREUM, NRAGENT Used to provide support for exceptions Controlled by vendor https://docs.newrelic.com/docs/browser/new-relic-browser/page-load-timing-resources/new-relic-cookies-used-browser

Functionality

Functionality cookies provide services you have asked for such as watching a video. Information collected by "functionality" cookies may or may not be anonymised, but they cannot track your browsing activity on other websites. The "functionality" cookies on our website only collect anonymous information.

Cookie Name Purpose Persistent/Session More information
Wistia video settings wistia-http2-push-disabled, __distillery Used by the video player to remember your position in a video Controlled by vendor https://wistia.com/support/account/gdpr
Queue-it QueueIT[Action]_[ID] Used by the queue engine to allow users access to site Controlled by vendor https://queue-it.com/guides/

Targeting

No cookies are set to make advertising relevant to you and your interests.

Third party and advertising cookies

Our website does not display third party advertising. Cookies set are mostly only accessible by our website and don't contain personal information to be passed to other websites. However, social media "like" buttons may be used on the site and, if clicked to share information by social media, may set cookies on your machine relative to the content shared and your account information for the medium used. These cookies are not controlled by us and we accept no responsibility for the information contained within them.

Disabling cookies

If you choose to, you can disable cookies via your browser settings. See the help function of your particular browser for instructions on how to achieve this. Alternatively, most browsers now support plug-ins which can perform "do not track" functionality and these can be used to easily block or accept cookies.